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Understanding Street-Level Bureaucrats’ Decision Making: Determining Eligibility in the Social Security Disability Program

Understanding Street-Level Bureaucrats’ Decision Making: Determining Eligibility in the Social Security Disability Program http://articlesupwat.blogspot.com/p/blog-page_14.html   original document   http://sangyubr.files.wordpress.com/2012/02/understanding-street-level-bureaucrats-decision-making.pd f

Public Administration Volume 85, Issue 2, pages 279–299, June 2007

STREET-LEVEL BUREAUCRACY AND PUBLIC ACCOUNTABILITY PETER HUPE and  MICHAEL HILL   Article first published online: 15 MAY 2007 DOI: 10.1111/j.1467-9299.2007.00650.x